Why RapidStart Field Service?
Are your planners relying on spreadsheets, emails and phone calls to keep field operations running? Customers want to know when their technician will arrive, but that information isn't always readily available. Meanwhile, gaining visibility into work orders, technician availability and ongoing service jobs can be a challenge, while a full-scale Field Service platform often offers more complexity than your team actually needs. Sounds familiar?
RapidStart Field Service brings planning, dispatching, work orders and customer communication together in one central solution. This gives you complete visibility over your field operations, even when technicians are on the road or temporarily working without an internet connection.
Who is it for? RapidStart Field Service is ideal for service organizations with around 20 technicians or field engineers that need efficient scheduling and customer communication, without the cost and complexity of a full Dynamics 365 Field Service implementation.
What RapidStart Field Service can mean for you
Process work orders faster with Copilot
You can create, assign, and track work orders more quickly. Copilot helps you along the way, so you don't have to enter everything manually.
Smart planning and dispatching
You can see at a glance who is where and which tasks are still pending, so you can quickly make adjustments if something comes up.
Customers are automatically notified
Real-time updates on arrival and delay status are automatically sent to the customer. No one on your team needs to follow up with a phone call or email anymore.
Always operational, even offline
If a technician enters an area without network coverage, the app continues to work offline and automatically synchronizes once a connection is restored. Time tracking is handled through simple status updates such as 'On the Way', 'On Site' and 'Completed', eliminating the need for separate timesheet entry afterwards.
FAQ
No. RapidStart Field Service is a standalone application and works without RapidStart CRM.
These include HVAC, plumbing, electrical services, home care, equipment maintenance, pest control, and carpet cleaning. In short, service companies with technicians who visit customers.
If you ever outgrow this solution, we'll discuss whether switching to Dynamics 365 Field Service makes sense at that point. Until then, you won't pay for more than you need.
Qubix, your RapidStart Field Service partner
Every field service organisation works differently. One dispatcher plans by region, another by specialisation. Some technicians call in updates, others use apps or digital workflows.
As your implementation partner, we tailor work order processes, user roles and customer communication to the way your dispatchers and technicians actually work, rather than forcing you into a standard setup that requires endless tweaks afterwards. The result is a solution that fits your service operation from day one and supports the way your team already gets the job done.
Let's Start Rapidly
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